Our refund policy ensures fairness and transparency in all digital financial transactions handled through SwiftPE.
All sales/services are final and there will be no refund or exchange permitted. Please be advised that you are responsible for the purchase and all charges that result from those purchases.
If a transaction is completed by you and money has been charged to your card or bank account but the service is not delivered within 15 days, you may email us at support@swiftpe.com with details including transaction date and order number. After investigation, if valid, the amount will be refunded within 7 working days of receiving the email.
Gift cards once purchased cannot be cancelled or returned due to regulatory restrictions.
Refunds are applicable in cases of failed transactions, duplicate payments, or cancellations done as per SwiftPE’s service timelines. The eligibility for a refund depends on the payment gateway and partner banks involved in the transaction.
All eligible refunds will be processed within 5 to 7 working days from the date of the request approval. Delays due to banking systems or public holidays are not under SwiftPE’s control.
Transactions that are successfully processed and credited to the beneficiary account are non-refundable. Any intentional misuse of refund policy may lead to suspension of your SwiftPE account.
All refund disputes shall be handled as per RBI guidelines and SwiftPE’s internal resolution policies. You may raise an escalation if not satisfied with the initial resolution.
SwiftPE reserves the right to modify this refund policy at any time. Updated policies will be available on this page and effective immediately upon posting.
Contact our support team for any refund related queries: